Automation for small businesses: enquiries, appointments, follow-up
Do the sum quickly: how many enquiries reach you in a week, and how many of them do you answer the same day? For most businesses the gap is three to five. Not out of carelessness, but because at four in the afternoon nobody is at the desk.
What this does not mean
Not a chatbot that sends customers in circles. Not a tool that replaces your work. What is meant is four small tasks that come up every day anyway, and that a machine handles more reliably than a person between two appointments: confirm, remind, follow up, ask for a review.
How it runs once it is set up
- Somebody fills in your form at 9:40 in the evening.
- Within seconds they get a confirmation with your name and a realistic reply window.
- You find the enquiry sorted in your inbox in the morning, with the phone number and the service wanted.
- If an appointment is booked, a WhatsApp reminder goes out 24 hours beforehand. That lowers no-shows noticeably.
- Two days after the job comes the request for a Google review, with a direct link into the review window.
Data protection, so it does not backfire
WhatsApp messages to customers need documented consent, otherwise the reminder becomes a legal risk. I set the consent up so that it is captured and stored during booking. The processing is then added to your privacy notice.
What you end up with
- Confirmation, reminder, follow-up
- Online booking with a calendar
- Consent captured in line with GDPR
How we work together
-
01
Mapping
Which routes does an enquiry take today: phone, form, Instagram, walk-in?
Woche 1 -
02
Selecting
Two or three flows that eat the most time or lose the most revenue.
Woche 1–2 -
03
Setting up
Form, calendar, message templates, connection to your inbox.
Woche 2–4 -
04
Test run
Two weeks with real enquiries, then sharpened.
Woche 5–6
Does this replace the person on my phone?
No. It catches what arrives outside office hours and takes the chasing calls off her.
What does running it cost per month afterwards?
Usually between ten and forty euros for calendar and messaging services, depending on volume. The figure is fixed before setup.
AI automation for your business?
Fifteen minutes are enough to see whether it fits and what it costs. After that you get a fixed price in writing.
